Troubleshooting
Choose the problem area to see the causes and how to fix them. Each page is organized by symptom, based on what you or your guests see on screen.
Invitation and editorInvitation doesn't look rightPreview differs from what guests see, name order, missing sections, WhatsApp link previewMusic, photos, and videosProblems with music, photos, or videosMusic doesn't play, photos fail to upload, YouTube video doesn't showGuests, WhatsApp, and RSVPProblems with guests, WhatsApp, or RSVPExcel import fails, guest can't be found, RSVP closed, guest changed phonesGuests who can't open the invitationGuests can't open the invitationBrowser not supported, guests-only invitation, page not foundGifts and withdrawalsProblems with envelopes and withdrawalsEnvelopes, QRIS, balance, and withdrawalsDigital GiftDigital Gift payment failed or won't openDigital Gift payments and linksWedding dayGuestbook and coupon issues on the wedding dayThe Digital Guestbook and the Coupon Module at the eventWedding Planner and accountCan't access Wedding Planner or your accountWedding Planner access, account, and referral
If a guest reported the problem, start with the page on guests who can't open the invitation. Its sections are written so you can forward them straight to your guests.
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