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Digital Gift payment failed or won't open

Updated 13 Oct 2026

Find the symptom you're seeing below, then follow the solution. This page covers Digital Gift payment, editor, and link problems.

Payment still processing

The Processing Payment page shows "Your payment isn't confirmed yet. If you've paid, wait a moment and check again."

Cause

The payment confirmation hadn't arrived by the time the page stopped checking, about 2 minutes after you came back from the payment page.

Solution

  1. Don't pay again.
  2. Wait a moment, then tap Check Again.
  3. If nothing changes, tap Back to Dashboard and check the gift's status in My Digital Gifts.
  4. If you've already paid but the gift's status is still Pending Payment, contact support and have your proof of payment ready.

Payment failed or expired

Payment Failed appears with the message "This payment failed or expired. You can try paying again."

Cause

The payment didn't go through, or the bill expired before it was paid.

Solution

  1. Tap Try Again. The Payment page opens and prepares your bill.
  2. If Payment expired appears, tap Create New Payment.
  3. Complete the payment on the payment page that opens.

You can also continue later with Pay Now in the Pending Payment tab; see Manage Digital Gifts in My Digital Gifts.

Can't tap the Share button

Cause

Your latest changes are still being saved, or the link address in the /g/ field is already taken or isn't in a valid format.

Solution

  1. On a wide screen such as a laptop, wait until the status in the top right changes from Saving... to Saved. On a phone, this status isn't shown; wait for the short Saved notification instead.
  2. On a laptop, check the /g/ field at the top of the editor. If it says Slug already taken, change the address.
  3. If it says Min 3 chars, lowercase & dashes, use at least 3 characters made of lowercase letters, numbers, or hyphens, with no hyphen at the start or end.

Changes failed to save

On a laptop, the status in the top right of the editor shows Failed to save. On a phone, the same message appears as a short notification.

Cause

The autosave didn't reach the server, usually because the connection dropped.

Solution

  1. Make sure your phone or laptop is connected to the internet.
  2. Change any field in the editor so the autosave runs again.
  3. Wait until Saved appears (as the status in the top right on a laptop, as a short notification on a phone).

Photo or audio failed to upload

You see a message in English such as "Image must be under {n}MB", "Unsupported image format", "Audio must be under {n}MB", or "Unsupported audio format". In ScrapMemo the message is in Indonesian, for example "Foto maksimal 5MB." (photo max 5MB) or "Video maksimal 15 detik. Videomu {n} detik." (video max 15 seconds; yours is {n} seconds).

Cause

The file is bigger or longer than that format allows, or the file type isn't supported.

Solution

  1. Read the number or the list of file types given in the message.
  2. Make the file smaller, trim the video, or save it again as one of the listed file types.
  3. Upload the file again.

Recipient sees Gift Tidak Ditemukan

The recipient sees Gift Tidak Ditemukan (gift not found): "Link ini mungkin sudah kedaluwarsa atau tidak valid." (this link may have expired or be invalid).

Cause

This page appears whenever the gift fails to load. Most likely, the link you sent is wrong or incomplete, or the gift isn't active yet.

Solution

  1. Open My Digital Gifts and check the gift's status.
  2. If the status is Pending Payment or Draft, finish the payment first.
  3. If the status is Published, tap the copy icon (Copy link) and send the link to the recipient again.
  4. If the status is Expired, or the correct link still shows this message, contact support.

Draft Expired appears

When you open the gift in the editor, Draft Expired appears. If you don't choose anything, the page goes back to the dashboard on its own after 10 seconds.

Cause

The gift is past its time limit and can no longer be edited.

Solution

  1. Before the 10-second countdown runs out, tap Create New Draft to make a new gift from the same format.
  2. Fill in the gift again, then continue as in Create and pay for a Digital Gift.

Still having trouble

Contact our team; see Contact Abadikan support. Include your account email, the gift's title, and the status shown in My Digital Gifts. For payment problems, also have your proof of payment ready.

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